🚚 ¡Shipping Nationwide!

Browse

Want to chat?

Call us toll free +1 789 2000

Social

Privacy Policy

Privacy Policy

Effective date: October 1, 2025
Applies to: adnnatural.com, our online store, customer support channels, social media pages, email/SMS marketing, and any services that link to this policy.
Controller / Business: ADNNATURAL INC. (“Company,” “we,” “us,” “our”)
Website: https://www.adnnatural.com
Registered address: 10370 Commerce Center Dr. #120, Rancho Cucamonga, CA 91730, USA
Primary contact (Admin): admin@adnnatural.com
Sales contact: sales@adnnatural.com
Phone: (840) 260-6000

1) Notice at Collection (CPRA)

We collect the personal information below for the purposes stated and retain it only as long as needed for those purposes or as required by law.

Category (CPRA)

Examples

Source(s)

Purpose(s)

Retention

Identifiers

Name, billing/shipping address, email, phone, account IDs, IP address

You, your device, our processors

Order processing, account creation, support, marketing with consent, fraud prevention

Orders: 7 years; accounts: while active + 2 years; logs: 12–24 months

Customer Records

Payment tokens (from processors), order history

You; payment processors

Fulfillment, refunds, tax/audit

7 years (tax/audit)

Commercial Information

Products viewed/added/purchased, loyalty data

You; site/app

Personalization, analytics, service improvement, marketing

3–5 years (aggregate/de-identified where possible)

Internet/Network Activity

Device info, pages viewed, session duration, cookies, analytics IDs

Your browser/app

Operations, security, analytics, ad measurement

12–24 months per tool

Geolocation (general)

City/region from IP

Your device

Localizing content, fraud prevention

12 months

Inferences

Preferences derived from browsing/purchases

Our analytics

Personalization, product recommendations

12–24 months

Sensitive Data (limited)

Only if you choose to share (e.g., precise location for delivery apps or health details in support messages)

You

Support fulfillment and safety; not required to shop

Limited to request; then deleted/redacted

Selling/Sharing of Personal Information: We do not sell personal information for money. We may “share” identifiers and internet activity with advertising/analytics partners for cross-context behavioral advertising as defined by the CPRA. You can opt out at any time (see “Your Privacy Choices”).
Children: We do not knowingly collect information from children under 13, nor sell/share minors’ data.

2) Information We Collect

  • You provide: account details, shipping/billing information, purchase details, messages to support, product reviews, survey responses, marketing preferences, SMS/email opt-ins.
  • Collected automatically: cookie IDs, IP address, device/browser details, browsing behavior on our site, approximate location, performance and security logs.
  • From third parties: payment processors (tokenized payment info and status), identity and fraud-prevention services, marketing/ads platforms, referral partners, and social networks (if you connect or interact).

3) How We Use Information

  • Provide and improve the website, products, and services.
  • Process orders, payments, shipping, returns, and customer support.
  • Personalize content and product recommendations.
  • Conduct analytics, performance measurement, and market research.
  • Detect, investigate, and prevent fraud, security incidents, and misuse.
  • Comply with law, tax, and audit obligations.
  • Marketing: send emails/SMS with your consent or as permitted by law; measure campaign effectiveness; show interest-based ads (opt-out available).
  • Automated decision-making/profiling: limited to personalization (e.g., “you may also like”) and fraud-screening by our processors. We do not make legally significant automated decisions without human review.

GDPR/UK GDPR legal bases (for EEA/UK users): contract (fulfillment), legitimate interests (security, analytics, compatible personalization), consent (cookies/marketing), and legal obligation (tax/compliance).

4) Cookies and Tracking

We use: Strictly Necessary (security/cart/checkout), Functional (preferences), Analytics, and Advertising cookies/pixels.
Manage cookies via our Cookie Preferences control and your browser settings. Where required (e.g., California), we honor Global Privacy Control (GPC) signals as a valid opt-out of “sale/share.”

5) Disclosures to Service Providers and Third Parties

We disclose personal information to:

  • Service Providers/Processors: payment, warehousing/fulfillment, shipping, email/SMS platforms, customer support tools, cloud hosting, security/fraud prevention, analytics, cookie consent tools—contractually limited to permitted purposes.
  • Advertising/Analytics Partners: receive cookie/device identifiers and event data for measurement and interest-based ads (you can opt out).
  • Corporate transactions: in a merger, acquisition, or asset sale.
  • Legal/Safety: to comply with legal process, enforce terms, or protect rights and safety.

We do not allow third parties to use your information for their own unrelated purposes without your consent.

6) Your Privacy Choices & Rights

  1. A) U.S. State Privacy Rights (CA, VA, CO, CT, UT and similar)

Depending on your state, you may have the right to know/access, correct, delete, portability, and opt-out of sale/share, targeted advertising, and certain profiling; plus limit use/disclosure of Sensitive Personal Information (California). Appeals are available where required (e.g., VA/CO/CT).

How to exercise:

  • Submit a request at email admin@adnnatural.com with subject “Privacy Request.”
  • We will verify your identity (email verification and/or order/account details). Authorized agents may submit on your behalf with proof of authority and the consumer’s verification.
  • We will respond within statutory timelines.

Financial Incentives (CA): If we offer a loyalty or email/SMS discount program, we may provide price or coupon benefits in exchange for your contact information/marketing preferences. We estimate program value based on anticipated revenue and engagement minus program costs. Participation is voluntary and you may withdraw at any time via unsubscribe links or by contacting us.

“Shine the Light” (CA §1798.83): California residents may request details about disclosures of personal information to third parties for their direct marketing during the prior year.

  1. B) Email Marketing (CAN-SPAM)

Unsubscribe anytime using the link in our emails or contact admin@adnnatural.com.

  1. C) SMS/Text Messaging (TCPA/CTIA)

By opting in, you agree to receive recurring automated marketing messages from ADNNATURAL INC. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Text STOP to cancel and HELP for help. We share your number only with SMS providers to deliver messages.

  1. D) Cookies/Tracking Choices

Use https://www.adnnatural.com/cookie-preferences and your browser settings; opt out of behavioral ads via our Do Not Sell or Share page and GPC where supported.

  1. E) EEA/UK GDPR Rights

EEA/UK users may request access, correction, deletion, restriction, portability, and object to processing based on legitimate interests or withdraw consent. You may contact us at admin@adnnatural.com and lodge a complaint with your supervisory authority.

7) International Data Transfers

If you access our services from outside the U.S., your data may be processed in the U.S. and other countries that may not provide the same level of protection. Where required, we use safeguards such as Standard Contractual Clauses.

8) Data Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data (e.g., encryption in transit, access controls, logging). No method of transmission or storage is 100% secure; please use strong, unique passwords and keep them confidential.

9) Data Retention

We retain personal information only as long as necessary for the purposes described, including:

  • Orders, tax, and accounting: 7 years.
  • Customer service records: 3 years.
  • Marketing consents and preferences: while active + 2 years.
  • Website logs/analytics: 12–24 months, per tool settings.
    When no longer needed, we delete, de-identify, or aggregate the data.

10) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect, sell, or share information from children. If you believe a child provided data, contact us to delete it.

11) Payments

We do not store full payment card numbers. Payments are processed by third-party processors who tokenize and secure your information. Their privacy practices apply to the processing of your payment.

12) User-Generated Content & Social Media

If you submit reviews, photos, or comments, these may be public. Do not post sensitive or personal data you do not wish to share. Interactions with our social media pages are governed by this policy and the platforms’ own policies.

13) Third-Party Links

Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

14) Do Not Track

Some browsers send “Do Not Track” signals. We currently do not respond to DNT, but we do honor Global Privacy Control (GPC) signals as applicable by law for opt-outs of sale/share.

15) Changes to This Policy

We will update this policy when necessary to reflect changes in our practices or the law. We will post a notice on this page with the new effective date. Material changes may also be communicated by email or site banner.

16) Contact Us

ADNNATURAL INC.
Address: 10370 Commerce Center Dr. #120, Rancho Cucamonga, CA 91730, USA
Admin (Email): admin@adnnatural.com
Sales (Email): sales@adnnatural.com
Phone: (840) 260-6000
For GDPR/UK GDPR inquiries (EU/UK representative or DPO, if appointed), email admin@adnnatural.com with subject “DPO/Representative Request.”

17) State-Specific Disclosures (Summary)

  • California (CPRA): Rights to know, correct, delete; opt-out of sale/share; limit use/disclosure of SPI; GPC honored; non-discrimination; financial incentives disclosure (see above).
  • Virginia / Colorado / Connecticut: Rights to access, correct, delete, portability, and opt-out of targeted ads/sale/profiling; appeals process available via admin@adnnatural.com.
  • Utah: Opt-out of targeted advertising and sale; other rights per Utah law.
    We will not discriminate against you for exercising your rights.

18) How to Exercise Your Rights (Details)

  1. admin@adnnatural.com with subject “Privacy Request.”
  2. Verification: we may verify identity via email confirmation and order/account details.
  3. Authorized agent: provide a signed authorization and the consumer’s verified request.
  4. Timing: we generally respond within 45 days (extendable as permitted by law).
  5. Appeals (where applicable): follow instructions in our response; unresolved concerns may be raised with your state Attorney General.

19) Definitions (Plain English)

  • Sell / Sale: transferring personal information to a third party for monetary or other valuable consideration.
  • Share (CPRA): disclosure of personal information to a third party for cross-context behavioral advertising.
  • Service Provider/Processor: a vendor that processes personal information for us under contractually limited purposes.
  • Sensitive Personal Information: CPRA-defined data such as precise geolocation, health data, etc. We do not require SPI to complete purchases.