Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed in 1–2 business days. U.S. delivery typically takes 3–7 business days after dispatch. International timing varies by carrier and customs. Delivery windows are estimates only.
You don’t need an Account To purchase
Email admin@adnnatural.com with your order number ASAP. If the order has not shipped, we’ll update it. After carrier handoff, changes aren’t guaranteed.
You’ll receive a tracking email when your order ships. You can also contactas at Email Email admin@adnnatural.com
No. Payments are processed securely by our payment gateway. We do not store full card details on our servers.
Yes, where required by law. Applicable taxes are calculated at checkout based on your shipping address..
We ship across the U.S. and to select international destinations. Duties/taxes and import compliance are the customer’s responsibility.
We try to ship items together, but multi-item orders may arrive in separate packages depending on inventory and warehouse routing..
If you need to swap an item
Returns and Exchanges
For safety and hygiene, opened or used products are non-returnable. We accept returns of unopened, sealed items in original condition within 6 days of purchase/delivery (whichever is later). Shipping is non-refundable unless due to our error. Request an RMA before sending anything back.
Report within 48 hours. Send photos of the product and packaging to admin@adnnatural.com. We’ll arrange a replacement or solution.
Report within 48 hours. Send photos of the product and packaging to admin@adnnatural.com. We’ll arrange a replacement or solution.
Use the RMA instructions we send you. Unless otherwise directed:
ADNNATURAL INC (ADA-Natural)
RMA#: [provided via email]
10370 Commerce Center Dr. #120
Rancho Cucamonga, CA 91730, USA
Email sales@adnnatural.com or call (840) 260-6000 / (909) 572-5877 (Mon–Fri, business hours PT).
Contact us immediately at admin@adnnatural.com. If the order hasn’t shipped, we’ll update it. After handoff, re-routing may not be possible and carrier fees may apply.
We move orders to fulfillment quickly, so changes aren’t guaranteed. Email us promptly; if it hasn’t shipped, we’ll help.
If pre-orders are available, the product page will show it. Otherwise, join the waitlist via the product page to be notified when restocked.